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Shipping Policy

Shipping Policy

Everything you need to know about delivery times, costs, and tracking.

Last updated: March 2026

At BioHack London we aim to deliver your order quickly, securely, and with full transparency. All orders are processed within 72 hours of purchase. Once dispatched, you will receive a tracking email so you can monitor your delivery in real time.

Delivery Options & Costs

Shipping Rates

Standard Shipping (3–5 business days)£5.00
Next Day Weekday (order before 1pm Mon–Thu)£9.50
Next Day Weekend (order before 1pm Fri)£13.99
Free standard shippingOrders over £100

Next Day Delivery — Weekday £9.50

Available for orders placed before 1 PM, Monday to Thursday. Orders placed after 1 PM (Mon–Thu) will be dispatched the next business day and delivered the following business day. Orders placed on Friday or over the weekend are dispatched on Monday for delivery on Tuesday.

Next Day Delivery — Weekend £13.99

Available for orders placed before 1 PM on Friday. Delivery on Saturday.

Standard Shipping £5.00

Standard processing and delivery timeframes apply (3–5 business days). Free on orders over £100.

Important Note

Our fulfilment centre does not operate on weekends. Orders placed on Saturday or Sunday will begin processing on Monday morning.

Packaging

Every order is packaged with care to ensure the integrity of your research peptides arrives intact. Our packaging process is as follows:

  • The vial is placed in a matte-laminated box and wrapped with foam for protection.
  • Bubble bags are included for additional safeguarding.
  • A cardboard outer box completes the final packaging.
We also include protective packaging materials in your shipment for you to reuse at your discretion.

Order Tracking

Once your order has shipped, a tracking link will be sent directly to your email. Use this link to follow your order's journey until it arrives at your door.

If your order has not arrived within the expected timeframe, please contact our support team at info@biohacklondon.com and we will investigate with our delivery partners.

Force Majeure & Shipping Responsibility

Once an order has been dispatched with a valid tracking number to the address provided within the agreed processing timeframe, our responsibility for the shipment is deemed fulfilled.

Any delays, loss, damage, misdelivery, or failure to deliver caused by third-party carriers, postal services, customs authorities, or events beyond our reasonable control are outside our liability.

Customers are responsible for:

  • Providing a complete and accurate delivery address.
  • Monitoring tracking updates.
  • Liaising directly with the courier or postal service for delivery-related issues once tracking has been issued.
We will, where reasonable, provide tracking details and supporting dispatch documentation to assist with carrier enquiries — however we cannot guarantee delivery outcomes once the parcel is in the carrier's possession.