Privacy Policy

When we use the term "personal information" we refer to information that identifies or can reasonably be linked to you. We may collect the following categories depending on how you interact with us:

• Contact details — name, billing/shipping address, phone number, and email address.
• Account information — username, password, security questions, preferences and settings.
• Transaction information — items viewed, added to cart, purchased, returned, or cancelled.
• Communications — information included in support enquiries or other messages you send us.
• Device information — browser type, IP address, unique identifiers, and network connection details.
• Usage information — how and when you interact with or navigate the website.

We may collect personal information from the following sources:

• Directly from you — when you create an account, visit the website, make a purchase, or contact us.
• Automatically — from your device via cookies and similar tracking technologies when you use our services.
• Service providers — third parties engaged to provide technology or process data on our behalf.

• Provide & improve the Services — process payments, fulfil orders, remember preferences, send account notifications, arrange shipping, and personalise your experience.
• Marketing & advertising — send promotional communications by email or post, and show relevant online advertisements.
• Security & fraud prevention — authenticate your account, detect and investigate potentially fraudulent or malicious activity.
• Communicating with you — provide customer support and maintain our business relationship.
• Legal compliance — respond to valid legal process, enforce terms, or protect our rights and users' rights.

In certain circumstances we may disclose your personal information to:

• Vendors and third parties who perform services on our behalf (IT, payment processing, analytics, fulfilment, cloud storage).
• Business and marketing partners for advertising and promotional services.
• Third parties when you direct or consent to that disclosure.
• Our affiliates or corporate group.
• Parties involved in a business transaction (merger, acquisition, bankruptcy) or where required by law.

Our website may contain links to third-party platforms. We are not responsible for the privacy or security of those sites. Inclusion of a link does not imply endorsement of the content or operators of that site.

Our services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their data, please contact us to request deletion.

No security measures are perfect or impenetrable. We recommend you do not use unsecured channels to communicate sensitive information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide services, comply with legal obligations, or resolve disputes.

Depending on where you live you may have some or all of the following rights:

• Right to Access / Know — request access to personal information we hold about you.
• Right to Delete — request deletion of personal information we hold.
• Right to Correct — request correction of inaccurate data.
• Right of Portability — receive a copy of your data and request transfer to a third party.
• Communication Preferences — opt out of promotional emails at any time via the unsubscribe link in any email we send.

We may transfer, store, and process your personal information outside the country you live in. Where we transfer personal information outside the EEA or United Kingdom, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK instruments.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.

For questions about our privacy practices or to exercise any of your rights, please contact us: